PRIVACY POLICY
Effective Date: August 26, 2026 Last Updated: August 26, 2026
Creative Mindset Productions (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of users, players, and visitors (“you”) who interact with our websites, games (including AquaBall League), applications, and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, play our games, or participate in our playtests and community events.
1. Information We Collect
We collect information in three ways: directly from you, automatically when you use our Services, and from third-party partners.
A. Information You Provide Directly
- Contact Information: Email address, username, or contact details provided when signing up for newsletters, playtests, or community feedback channels (e.g., Discord, feedback forms).
- User-Generated Content: Map designs, custom assets, or forum posts submitted through our sandbox/UGC features or community platforms.
- Support Inquiries: Information provided when contacting customer support or reporting bugs.
B. Information Collected Automatically
- Gameplay Data: Match statistics, progression, leaderboards, achievements, and play session durations.
- Device & Technical Data: IP address, unique device identifiers, hardware specifications, operating system, and system performance metrics (crash logs, frame rates).
- Cookies & Analytics: Basic web analytics data when visiting our websites to understand traffic and usage patterns.
C. Information from Third Parties
- Platform Partners: If you access our games through platforms like Steam, we receive non-sensitive platform identifiers (such as your Steam ID) to manage game authentication, achievements, and multiplayer matchmaking. We do not store financial or credit card details—all transactions are handled directly by the platform provider.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Operating, maintaining, and delivering our games, online multiplayer features, and website.
- Game Development & Improvement: Analyzing telemetry, crash reports, and player feedback to balance gameplay, fix bugs, and guide development (including during Early Access).
- Community & Educational Features: Facilitating optional features such as STEAM learning integrations, sandbox content sharing, and community leaderboards.
- Communication: Sending essential updates, playtest invitations, or responses to support tickets.
- Safety & Security: Detecting and preventing cheating, fraud, abusive behavior, and technical vulnerabilities.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information under the following limited circumstances:
- Service Providers: Third-party vendors who provide server hosting, analytics, customer support software, or discussion moderation tools.
- Platform Providers: Digital storefronts (e.g., Valve/Steam) to enable game functionality and multiplayer connectivity.
- Public Information: Your publicly visible player profile (e.g., display name, ranked leaderboard standings, or publicly shared user-generated maps).
- Legal Compliance: When required by law, subpoena, or legal process, or to protect the rights, property, and safety of Creative Mindset Productions, our players, or the public.
4. Educational & Childrens Privacy
Because some of our products incorporate educational features and marine conservation content:
- Our Services are not directed to children under 13 (or under 16 in certain jurisdictions) without parental consent or school oversight.
- We do not knowingly collect personal information directly from children under these ages. If you believe we have inadvertently collected such data, please contact us immediately so we can promptly delete it.
5. Data Security & Retention
We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights & Choices
Depending on your location (such as under the GDPR or CCPA/CPRA), you may have the right to:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to necessary record-keeping obligations.
- Opt-Out: Unsubscribe from promotional email communications using the link provided in the email.
To exercise any of these rights, please submit a request to our support team using the contact details below.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on our official site with a revised “Last Updated” date.
8. Contact Us
If you have questions, comments, or data requests regarding this Privacy Policy, please contact Creative Mindset Productions at:
- Email: privacy@createmindset.com
- Official Storefront: AquaBall League on Steam